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2019-03-09: 8x8 Maintenance - Access Disruption for Some Applications
8x8 Support

2019-03-09: 8x8 Maintenance - Access Disruption for Some Applications

Issue

8x8 will be conducting critical system maintenance Saturday, March 9, 2019, 7:00 pm - 9:00 pm Pacific Time (Sunday, March 10, 2019, 2:00 am - 5:00 am GMT).

During this maintenance, customers not already logged in to certain 8x8 web-based applications may have intermittent trouble doing so, and may also encounter issues using desk phone Activation Codes. (See Impact for details.)  

Status

Maintenance has been completed and all systems are back to normal operation.  

Impact

During the 2-hour testing window, you may intermittently be unable to perform specific actions in the 8x8 applications and services listed below. Disruption periods may last as long as 20 minutes.

  • Virtual Office Desktop: Unable to log in
  • Virtual Office Mobile: Unable to log in
  • VO Configuration ManagerUnable to load Users page
  • Account Manager: Unable to access/utilize
  • Virtual Office Meetings: Unable to create new meeting
  • 8x8 Services Login (via sso.8x8.com or login.8x8.com)Unable to reset password
  • Desk Phones: Unable to activate phones via Activation Code

Users who are already logged in to the 8x8 VOD and VOM applications as well as the 8x8 Application Panel (sso.8x8.com or login.8x8.com) prior to the testing event will continue to stay logged in.

Note: The following will not be affected by this maintenance:

  • Core call flow services
  • Virtual Contact Center services and interfaces

Last Updated

2019-03-09, 21:05 Pacific Time

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