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How do I reset my Virtual Office password?
8x8 Support Knowledge Base

How do I reset my Virtual Office password?

Overview

You can reset your Virtual Office password and/or obtain your login username through any of the Virtual Office apps. This login and password reset process applies to Virtual Office Online, Virtual Office Desktop, and Virtual Office Mobile. For added security, you may optionally set a security question requirement for password resets.

For more assistance with this issue, please consult your phone system or IT administrator.


To reset your Virtual Office password

  1. Access Virtual Office at https://login.8x8.com/.
  2. If prompted, review the License Agreement and click I Agree.
  3. On the Login screen, click Forgot Password.

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  4. On the Log in Help page, enter your Username. (The default username is the email address associated with the User Profile. However, you may also be able to find your username by reviewing the extension welcome email sent when your profile was first created.)

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  5. Click Send. An email will be sent to the email address associated with your username.

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  6. Check for an email with the subject "8x8 Password Reset Request" and follow the directions in the email to reset your password.  (search junk/spam mail folder if not found)

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  7. On the 8x8 Reset Password window, answer your security question and click Submit to proceed. If you have not set a security question, proceed with entering a new password.
  8. Enter and confirm your new password. Your password must:
    • Contain 8-25 characters
    • Include both lower and uppercase letters
    • Include numbers
    • Include at least 1 of these special characters: ~ @ # $ ^ * + – = | : ; ? < > &
    • Have no spaces
    • Be different from your username

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  9. Click Submit. You will see a message confirming that your password has successfully updated.
  10. Return to Virtual Office to log in and use the system.

To obtain your login username

  1. Access Virtual Office at https://login.8x8.com/.
  2. If prompted, review the License Agreement and click I Agree.
  3. On the Login screen, click Forgot Password.


     
  4. On the Log in Help page, select Forgot Username? and enter the email address associated with your username.
     
  5. Click Send. An email will be sent with your login username.
  6. Return to Virtual Office to log in and use the system.

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Having difficulty?

If you are having trouble resetting your Virtual Office password, please contact your phone or IT administrator. They will be able to reset your password and send you an email on how to create a new password.