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How can I add new lines or upgrade my service?
8x8 Support

How can I add new lines or upgrade my service?

Self-Service Ordering

8x8 offers account administrators the ability to quickly and easily add new lines of service through their account management portal. Classic 8x8 users, those who access their services via Account Manager, can add new lines of service or upgrade existing services through Account Manager. We are in the process of introducing self-service ordering for Virtual Office Editions and X Series users. At this time, select Editions and X Series account administrators can add up to five new lines of service through their 8x8 Support portal.

Virtual Office Editions & X Series Services

Placing a Self-Service Order in the Support Portal

Note: This feature is in the process of being rolled out to Editions and X Series customers. If you do not yet see My 8x8 or the Shop tab, please contact your Sales representative for assistance with placing an order.

  1. Log in to the 8x8 Application Panel.
  2. Click My 8x8.
    Application Panel My 8x8.jpg
  3. Click Shop.
    Self Service Ordering Shop Tab.jpg
  4. From the Product Catalog, select the line of service or device you would like to purchase.
  5. Click Add to Cart.
  6. Update the desired number of licenses or devices. (Note: You can purchase up to five lines of service and five devices. You cannot purchase more phones than lines of service.)
  7. Select your preferred shipping method (if ordering devices).
  8. Click Calculate Shipping and Taxes.
  9. Click Continue.
  10. Review the Terms and Conditions, then check the box to Agree & Buy.
  11. Click Agree & Buy. You will receive a confirmation message with an order number.

Classic 8x8 Services (Account Manager)

Upgrading Existing Services in Account Manager

  1. Log in to Account Manager.
  2. In the top navigation bar, click Orders.
  3. In the gray box to the left, click Upgrade Services.
    vogs05-1.jpg
  4. At the next screen, select your account and press Continue.
  5. Select a plan from the table and follow the on-screen steps through upgrading service. Note: Only active accounts can be upgraded.
  6. At the Review & Confirm screen, click the red Complete Order button.
  7. To upgrade service on another plan, click Upgrade Services in the gray box to the left.

Adding New Services in Account Manager

  1. Log in to Account Manager.
  2. In the top navigation bar, click Orders.
  3. In the gray box to the left, click Buy New Services.
    vogs05-2.jpg
  4. At the next screen, select your account and press Continue.
  5. Follow the on-screen instructions through selecting and configuring each new service.
  6. At the Billing & Shipping screen, you can use a new credit card or one already on file.
  7. Review and confirm your order.
  8. To check the status of your orders, click Orders in the top navigation bar.


Contacting 8x8 Sales

If you are unable to place a self-service order, or if you would like to order more than five lines of service, please contact your sales representative directly or call the 8x8 Sales Line at 1-866-879-8647, 6:00 a.m. - 5:00 p.m. Pacific Time, Monday - Friday. 8x8 will help guide you through choosing added services that fit your needs.

To upgrade or add to your service via online chat, go to www.8x8.com, click Contact Sales, then click Chat Now to open a sales chat. An 8x8 sales agent will help you complete your order. Chat is open 6:00 a.m. - 5:00 p.m. Pacific Time, Monday - Friday.

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