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Porting Numbers into Virtual Contact Center
8x8 Support Knowledge Base

Porting Numbers into Virtual Contact Center

Overview

Whether you are porting local or toll-free numbers into your Virtual Contact Center, we will do our best to make it as seamless as possible. Read through the sections below to learn about the porting process and how to get started.

Getting Started

  1. Fill out the Letter of Authorization (LOA) for the toll-free or local numbers you are porting.
  2. Gather a copy of your most recent bill.
  3. Configure the temporary numbers (enable channel and IVR script).
  4. Complete the number porting mapping document (must have temporary numbers in place).
  5. Create a case with 8x8 Technical Support when you are ready to initiate the porting request.

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Please include the required Documents in your case:

  • Porting Map
  • Letter of Authorization
  • Your company name and the Virtual Contact Center tenant name in the subject line of the case. 

When your Porting Request is Completed

  1. Once confirmation of port completion has been received, numbers must be activated in the tenant by enabling the channel and script. 
  2. To minimize downtime, make sure your IVR scripts are pre-built from your numbers port over. 

Frequently Asked Questions

Q. How long will it take for my numbers to be ported to my Virtual Contact Center?

A. The porting process takes approximately seven to ten business days from the time a valid order is submitted to the carrier

Q. How will I be notified of porting status?

A. One of our porting analysts will notify you via email if we encounter any rejections or if your port has been approved.

Q. What time will my numbers port?

A. Standard porting hours are between 3:30 a.m. to 6:30 a.m. PST.

Q. When test calling my number, the message says "This number is not activated."  What does this mean? 

A. This message indicates that the number ported over, but needs to be activated in the tenant by enabling the channel and the script. 

Q. Who do I contact if I have questions before or after the port?

A. Create a case with 8x8 Technical Support.

 

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