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Knowledge Base Search By Different Regions Has Different Results
8x8 Support

Knowledge Base Search By Different Regions Has Different Results

Question

When I select different regions at support.8x8.com, and search using the same key words, different Knowledge Base articles are retrieved.

Select region "United Kingdom" and search 'Scheduled Calls':

clipboard_ecc6ec69d7a9dfdec8f8267d59fdec11e.png

Select region "USA" and search 'Scheduled Calls':

clipboard_e2d8815d6dae697796abf30644ea125c3.png

 

Applies To

8x8 Support page.

Answer

The discrepancy is due to the Knowledge Base articles being created and stored by region.

 

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