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Page Not Found error when clicking Support from 8x8 Application Panel
8x8 Support Knowledge Base

Page Not Found error when clicking Support from 8x8 Application Panel

Symptom

Clicking on the Support icon in the 8x8 Application Panel at login.8x8.com (sso.8x8.com) results in the following error on redirection to the Knowledge Base:

Sorry, the page at https:// support.8x8.com/ openid-connect/ OpenID8x8 could not be found.

Applies To

Resolution

This issue was cosmetic and was corrected by reprogramming the Support button with a static link to https://support.8x8.com on 6/25/18.

Users still encountering the issue should log out from https://login.8x8.com (sso.8x8.com), then log back in.

Cause

In a previous iteration of the Knowledge Base, user login access was provided via the 8x8 Application Panel. In the current version of the Knowledge Base, all customer help information is public and does not require login. However, the function behind the Support button on sso.8x8.com continued to follow a now-invalid authentication path and point a login page that does not exist.