Setup a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe goes directly to voicemail.
Virtual Contact Center
For this use case example, the customer would like to have a weekly meeting every Thursday at 1:00pm.
- Modify the schedule in VCC Config Manager for that particular day splitting the hours into 3 time interval
a. Time it opens till the time of the meeting
b. Time of the meeting (Choose Choice #1-6)
c. Time after the meeting till end of the business day
2. Go to script in use.
3. Add a Forward to Voicemail within the Schedule object choices (#1-6)