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Setup a Reoccurring Scheduled Event In VCC
8x8 Support

Setup a Reoccurring Scheduled Event In VCC

Objective

Setup a reoccurring timeframe in a call center schedule for a weekly meeting. All calls during that timeframe goes directly to voicemail. 

Applies To

Virtual Contact Center

Procedure

For this use case example, the customer would like to have a weekly meeting every Thursday at 1:00pm.

  1. Modify the schedule in VCC Config Manager for that particular day splitting the hours into 3 time interval

a. Time it opens till the time of the meeting

b. Time of the meeting (Choose Choice #1-6)

c. Time after the meeting till end of the business day

Schedule.PNG

2. Go to script in use.

3. Add a Forward to Voicemail within the Schedule object choices (#1-6)

 

Schedule2.PNG

 

 

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