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Virtual Office Desktop: Fax service is missing from VOD
8x8 Support Knowledge Base

Virtual Office Desktop: Fax service is missing from VOD

Symptom

In Configuration Manager accounts, the Virtual Office Desktop fax service in Fax, settings & more does not appear for a specific user.

VOD_Missing_Fax_Service_No_Fax2.jpg

Applies To

Virtual Office Desktop user on the Configuration Manager service platform.

Cause

There are three likely causes of this problem:

  • License Issue: An appropriate license allowing fax services may not be assigned to the user.
  • Missing Fax Number: No fax number has been assigned to the user.
  • VOD Issue: Virtual Office Desktop has not received the user setting change from Configuration Manager.

Resolution

To resolve this problem:

  • License Issue:
  1. In Configuration Manager go to Home > Users and Edit the affected user profile.
  2. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
  3. Assign a license if one isn't assigned, and click Save.

VOD_Missing_Fax_Service_Assign_License.jpg

  • Missing Fax Number:
  1. If a license is already assigned to the user, scroll down to Fax notification settings
  2. Verify that a fax number has been assigned.
  3. Assign a phone number if needed and click Save.

VOD_Missing_Fax_Service_Number_Assigned.jpg

  • VOD Issue:
  1. If a fax number is already assigned to the user, then remove the fax number and click Save.
  2. Then go back and re-add that fax number and Save again.

VOD_Missing_Fax_Service_Remove_Assigned_Number.jpg

  • In all cases, the user must log out of VOD and log back in to see the Fax service appear.

VOD_Missing_Fax_Service_Fax_Fixed.jpg