Skip to main content
Virtual Office Desktop - No notification of incoming call
8x8 Support Knowledge Base

Virtual Office Desktop - No notification of incoming call

Symptom

User is logged in Virtual Office Desktop.  An incoming call comes in but Virtual Office Desktop does not give any notifications of incoming call.  

Applies To

Virtual Office Desktop

Resolution

In Virtual Office Desktop, switch "Call Using" to "Computer".

Cause

Virtual Office Desktop may have the "Call Using" setting set to computer or a different number in which case VOD will not give a notification of an incoming call but the deskphone (or configured number) would ring.