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Searching Calls in Quality Management 5.0
8x8 Support

Searching Calls in Quality Management 5.0

Objective

The following article explains how to easily use the Search Calls Page to find calls listed for a specific date or simply retrieve all the calls.

Applies To

Quality Management 5.0

Procedure

  1. In Quality Management, from the left-hand side panel select the Search Calls Page.
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  2. Click + to add a new tab. Note: You can easily Use the Sample_Calls tab to perform the search, just make sure to remove the Label: is Samples from the Search section, and of course select the required date from the Date-Picker.
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  3. Click the Date-picker drop-down to select a required date.
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  4. Click OKNote: Select the option Clear > then Search if you wish to find all calls listed.
  5. Click Search to run the Search command.
    clipboard_ee7225da2a3f61e7cf4a8ff3f65898bbd.png