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Why can't I add a question to an existing evaluation template in the QA Template Editor
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Why can't I add a question to an existing evaluation template in the QA Template Editor

Question

Why can't I add a question to an existing evaluation template in the QA Template Editor. The "Add Question" option is greyed out

Applies To

Quality Management

Answer

If the template has already been used to evaluate at least one interaction, that template cannot be changed in any way, making adding questions impossible.

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Additional Information

You may create a copy of an existing template, add sections or questions and then use it to start evaluating interactions.