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Will an agent be able to see they have been mentioned on an evaluation?
8x8 Support

Will an agent be able to see they have been mentioned on an evaluation?

Question

Will an  agent be able to see they have been mentioned on an evaluation?

Applies To

Quality Management 5.1.1

Answer

The agent will be able to see their evaluations on the agent dashboard, even if the evaluator does not mention the agent name. Should the evaluator @mention the agent name, the agent will receive an email letting them know that they have been mentioned on one of their evaluation. 

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