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How to remove the default sample calls from Quality Management/Speech Analytics
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How to remove the default sample calls from Quality Management/Speech Analytics

Objective

This article shows you how to remove the sample calls from Quality Management/Speech Analytics

Applies To

Quality Management / Speech Analytics

Procedure

  1. Log into Quality Management or Speech Analytics via the SSO page
  2. The Samples tab will always be the first tab to open on the search evaluations page in QM/SAsample calls 1.PNG

  3. On the left options panel go to Setting-System Summary 

  4. Click on the "Remove Sample Data"remove sample data.PNG

  5. You will then be prompted to confirm your choice
    Sample data removal warning.PNG

  6.  At the top of the screen you will see the confirmation that the sample data has been removed.

Sample data removal confirmation.PNG

 

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