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Why do I see both Active and Inactive agents in Search Calls report?
8x8 Support

Why do I see both Active and Inactive agents in Search Calls report?

Question

When I load the Search Calls page, why do I see both Active and Inactive agents?

Applies To

  • Quality Management
  • Search Calls
  • Active and Inactive Users

Answer

This is by design. Quality Management allows you to search throughout the entire list of agents regardless of:

  • Assigned permissions
  • Active/inactive agents

 

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