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ContactNow System Outcome Codes
8x8 Support

ContactNow System Outcome Codes

In ContactNow, each call is given an outcome code at the time a call is dispositioned by the agent or the system. The outcome code for each call can be viewed under Database Management. To understand the meaning of each code, refer to the following list:

Outcome Code

Outcome Description

Complete

Sale

DMC

Show_Agents

16 Dead Line: BLOCKED_BY_DNC_LIST_FILTER N N N Y
17 Dead Line: BLOCKED_BY_CELL_PHONE_FILTER N N N Y
18 Wrong Number (Complete) Y N N Y
19 Wrong Number (Incomplete) N N N Y
20 Uncontactable (No valid phone numbers) Y N N N
21 Transfer Y N N N
22 TPT Transfer Y N N Y
23 Discarded Y N N N
39 Insufficient Funds N N N N
40 Dead Line: NO MORE CHANNELS AVAILABLE N N N N
41 Message Cannot Be Sent N/A N/A N/A N/A
42 Message Received N/A N/A N/A N/A
43 Message Sent N/A N/A N/A N/A
44 Forwarded N/A N/A N/A N/A
45 Answered N/A N/A N/A N/A
48 Dead Line: CHECK_ACCOUNT_BALANCE N N N N
49 Dead Line: UNKNOWN N N N N
50 Dead Line: UNALLOCATED N N N N
51 Dead Line: NO_ROUTE_TRANSIT_NET N N N N
52 Dead Line: NO_ROUTE_DESTINATION N N N N
53 Dead Line: CHANNEL_UNACCEPTABLE N N N N
54 Dead Line: CALL_AWARDED_DELIVERED N N N N
55 Normal Customer Hangup N N N N
56 Dead Line: USER_BUSY N N N N
57 Dead Line: NO_USER_RESPONSE N N N N
58 NO_ANSWER N N N N
59 Dead Line: CALL_REJECTED N N N N
60 Dead Line: NUMBER_CHANGED N N N N
61 Dead Line: DESTINATION_OUT_OF_ORDER N N N N
62 Dead Line: INVALID_NUMBER_FORMAT N N N N
63 Dead Line: FACILITY_REJECTED N N N N
64 Dead Line: RESPONSE_TO_STATUS_ENQUIRY N N N N
65 NORMAL_UNSPECIFIED_HANGUP N N N N
66 Dead Line: NORMAL_CIRCUIT_CONGESTION N N N N
67 Dead Line: NETWORK_OUT_OF_ORDER N N N N
68 Dead Line: NORMAL_TEMPORARY_FAILURE N N N N
69 Dead Line: SWITCH_CONGESTION N N N N
70 Dead Line: ACCESS_INFO_DISCARDED N N N N
71 Dead Line: REQUESTED_CHAN_UNAVAIL N N N N
72 Dead Line: PRE_EMPTED N N N N
73 Dead Line: FACILITY_NOT_SUBSCRIBED N N N N
74 Dead Line: OUTGOING_CALL_BARRED N N N N
75 Dead Line: INCOMING_CALL_BARRED N N N N
76 Dead Line: BEARERCAPABILITY_NOTAUTH N N N N
77 Dead Line: BEARERCAPABILITY_NOTAVAIL N N N N
78 Dead Line: BEARERCAPABILITY_NOTIMPL N N N N
79 Dead Line: CHAN_NOT_IMPLEMENTED N N N N
80 Dead Line: FACILITY_NOT_IMPLEMENTED N N N N
81 Dead Line: INVALID_CALL_REFERENCE N N N N
82 Dead Line: INCOMPATIBLE_DESTINATION N N N N
83 Dead Line: INVALID_MSG_UNSPECIFIED N N N N
84 Dead Line: MANDATORY_IE_MISSING N N N N
85 Dead Line: MESSAGE_TYPE_NONEXIST N N N N
86 Dead Line: WRONG_MESSAGE N N N N
87 Dead Line: IE_NONEXIST N N N N
88 Dead Line: INVALID_IE_CONTENTS N N N N
89 Dead Line: WRONG_CALL_STATE N N N N
90 Dead Line: RECOVERY_ON_TIMER_EXPIRE N N N N
91 Dead Line: MANDATORY_IE_LENGTH_ERROR N N N N
92 Dead Line: PROTOCOL_ERROR N N N N
93 Dead Line: INTERWORKING N N N N
96 Contacted Y N N N
97 Conference N N N N
98 DNC Callback Y N N N
99 Voicemail N N N N
100 Uncontacted N N N N
101 Answer Machine (Agent) N N N N
102 Answer Machine (Dialer) N N N N
103 Manual Callback N N N N
104 Dead Line (Dialer Completed) Y N N N
105 Uncontactable (Too many non-contacts) Y N N N
106 Uncontactable (Too many contacts) Y N N N
107 No Answer N N N N
108 Unscheduled Callback N N N N
109 Scheduled Callback N N N N
110 Dead Line (will retry) N N N N
111 Record expired. Y N N N
112 Fax Machine Y N N Y
113 Abandoned Call N N N N
114 Complete - Maximum call attempts Y N N N
117 Scheduled EasyCallBack N N N N
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