Why am I seeing data discrepancies using the report generated via Data Export?
- Database Management
By default, we replace records for which the call resulted in Dead Line or Answer Machine outcomes with 100 - Uncontacted. This is because the system would otherwise be overloaded by executing thousands of database query commands per minute, affecting the performance experience and could generate issues, such as; slow response in dispositioning a call, generating reports, browsing pages on our platform, searching for data, creating agents, queues, etc.
Please see the following example for a better understanding of the situation.
- Using Data > Export we look for a record with 100 - Uncontacted as outcome:
- Database Management confirms the record indeed as being marked with the disposition code, 100:
- On Calls report the outcome code in fact is 66, with description Dead Line: NORMAL_CIRCUIT_CONGESTION.
We advise making use of the Analytics section in order to obtain accurate statistics.