Skip to main content
ContactNow: Why are encrypted call recordings not playable?
8x8 Support

ContactNow: Why are encrypted call recordings not playable?

Applies To

  • ContactNow
  • Call Recordings

Answer

Users who opted for having all their call recordings being encrypted cannot listen to them on the interface or download and play them on any machine, without decrypting recording files. To remove encryption or if the private key was misplaced, please contact 8x8 Support

 

  • Was this article helpful?