Why do dataset records show as new prospect after being called
A record will forever remain a new prospect until ti has had an agent interaction. the following are the available statuses for records:
- New Prospect - Never had agent interaction
- Needs More work - Had agent interaction and requires more actioning
- Complete - Completed by Max attempts, Agent or customer request to add to DNC
- Expired - Actioned by admin when expiring a dataset
There is a further status for needs more work and new prospect and those are with the HOLD appended to the front as follows and only indicates that the dataset is on hold.