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ContactNow: Why does the dataset show a record as a new prospect after being called?
8x8 Support

ContactNow: Why does the dataset show a record as a new prospect after being called?

Question

Why do dataset records show as New Prospect after being called?

Applies To

  • ContactNow
  • Datasets
  • Records
  • Calls

Answer

A record will remain a new prospect until it has had an agent interaction. The following are the available statuses for records:

  • New Prospect - Never had agent interaction.
  • Needs More work - Had agent interaction and requires more actioning.
  • Complete - Completed by Max attempts, Agent or customer request to add to DNC.
  • Expired - Actioned by admin when expiring a dataset.

Additional Information

There is a further status for needs more work and new prospect and those are with the HOLD appended to the front as follows and only indicates that the dataset is on hold.