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Why are agent break times not showing any results on the agent report?
8x8 Support

Why are agent break times not showing any results on the agent report?

Question

Why are my agent break times not showing any results on the agent report

Applies To

  • ContactNow
  • Agent report
  • Logout codes

Answer

The Break time on the agent report refers to the time between to logins on the same day. this information can be seen by hovering the mouse over the heading of the columns in the report.

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