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ContactNow: Disabling auto updates on Windows OS to prevent compatibility issues with latest version of Chrome- 75 or above
8x8 Support

ContactNow: Disabling auto updates on Windows OS to prevent compatibility issues with latest version of Chrome- 75 or above

8x8 has no affiliation with any sites where previous versions of Chrome can be obtained. Finding a secure site to download from is the responsibility of the end user.

Searching online will show sites where previous versions of Chrome can be obtained. When you have found a site to use, proceed with caution and ensure you have adequate security in place.

Click here to see how this can be achieved by Google's official process.

This issue has since been resolved with the release of Google's recent update to 75.0.3770.90. Any changes made to block updates should be reverted, and the browser should now be updated to version 75.0.3770.90.

Objective

We have received reports of the agent page loading a mirrored effect of the entire site within the scripts tab. This is as a result of changes made to the JavaScript engine in version 75 of Chrome browser. This document outlines the steps to prevent the browser from auto-updating. Our developers are currently exploring to see if we can engineer a fix to get around these changes in Chrome.

Applies To

ContactNow, Windows, Google Chrome Version 75 and higher

Process

To get the official process to achieve this from Google Support, click here.

Alternatively, you can follow the below process.

Disabling Chrome Update

You will need Administrator privileges to be able to do this.

  1. Open 'run as administrator' - this can be easily opened by searching for run from the start menu.
  2. Type 'msconfig' in the text field within run then click OK.
    clipboard_eed58fccfa6246de2da07a942cbb0d233.png
  3. A new window will pop called System Configuration.
    clipboard_e7e6e4f12e480695412f8bd5870957ca1.png
  4. Go to the Services tab and scroll down to Google Update Service (gupdate) & Google Update Service (gupdatem). Useful tip: check the 'Hide all Microsoft services' box to filter out some services.
  5. Uncheck both Google Update Service (gupdate) & Google Update Service (gupdatem).
    clipboard_eb90c40ad7a26d80d0204980417110dc5.png
  6. Click OK. You will be prompted to 'Restart' your computer or 'Exit without restart'. Ideally, you should restart your computer so changes take effect properly.
    clipboard_e9e50258edc87291f1ed3b73b5fb36142.png

Previous Version of Chrome

  1. Uninstall your current latest version of Chrome. If you have any important bookmarks, passwords, or browsing history please ensure these are saved externally.
  2. Download a previous version of Chrome. The latest version of Chrome at the time this article was written is Version 75.0.3770.80 (Official Build).
  3. Install the newly downloaded version of Chrome (V74 or lower).
  4. Click Options > Help > About Google Chrome
  5. Allow Chrome to run its update scanner. It will throw an error stating that it could not update properly.

Additional Information

It is important to change these settings back once the issue has been resolved and the need to use a higher version of Chrome again.

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