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ContactNow: How To Validate my Minutes Usage
8x8 Support

ContactNow: How To Validate my Minutes Usage

Objective

When a Bill is sent out for overages on the Minutes used there is a simple way to verify the minutes used on the contact centre as the document will lay out the steps to take to ensure the figures make sense.

Applies To

  • ContactNow
  • Billing
  • Performance
  • Minutes
  • Overages

Procedure

  1. From Config > System Setup enable the Time zones one reports toggle:

     

  2. Navigate to the following URL, by typing the following URL in the Browser:
    https://app.contactnow.8x8.com/campaign/reports/#/
     

     

    It is important to note the Above URL’s will only work when there is a logged in session

  3. Click on the Performance report Button:

     

  4. In the report set the time Zone to System Time/Europe as follows:

  5. Select the month range as shown in the example for July bellow:

     

  6. Note the datetime has to be set to 0100 to overcome the BST time Difference over UCT.
     

  7. Sort the data by Clicking on the Date heading in the report:

     

  8. The Total Minutes will show the entire sum of the Month

Additional Information

Note that the Report does Rounding on minutes and can result in the figures being out by a few minutes.