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ContactNow: Enabling Call History for Agents
8x8 Support

ContactNow: Enabling Call History for Agents

Objective

To enable call history for agents.

agent-oncall-history-600x188.png

Applies To

  • ContactNow

Procedure

The Call History lists a breakdown of how many times a number has been contacted and the outcome of each call.

  1. Navigate to the Configuration Page.
  2. Click System setup.
  3. Select the Global Agent Options tab.
  4. Click Yes on Show Call History option (click No to disable).
    • If enabled, tick the box of the agent type you wish Call History to be viewable for; Admin, Agent, or Supervisor.

SHOW CALL HISTORY.JPG

Additional Information

See ContactNow: View Call History for further information.

 

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