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ContactNow: Force Logout an Agent as an Admin
8x8 Support

ContactNow: Force Logout an Agent as an Admin

Objective 

To have the admin force log out an agent. 

Applies To 

  • ContactNow 
  • Agent Status 

Procedure 

  1. Log in to ContactNow.
  2. Click Status Page
  3. Click Show/hide form to expand filters. 
  4. Set Team to All.Status   ContactNow (1).png
  5. Click the agent's name
  6. Click Actions.
  7. Click Force Logout.Agent Statistics.png

Additional Information 

If you still can not identify the logged-in agent please contact 8x8 Support. It is extremely important to provide the support team with the Agent that is affected and the CLI of the phone that they are attempting to process the login. Without this information, it is impossible to identify the agent.

 

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