The new campaigns report will give you insight into how your contact center performed within a specific campaign. You will be able to deep dive into useful information such as how many calls were made and how successful they were.
To access the Campaigns report, hover over the Analytics icon from the Navigation bar and click on Contact Center then select Campaigns.
Select a Date Range – The date and time picker on the right will allow you to select a date and time range for your report. You can manually select the date range or select from the pre-defined date ranges listed.
Add a Filter – Select the data you want to view, and exclude the data you do not wish to see.
Visualize Data on a Graph- View your report in either pie or line graph format.
No Answer - Total number of outbound calls within a campaign that were unanswered by a person or an answer machine
Sales per Hour - Amount of sales made within a certain hour
Call Duration - Total duration of a connected call
Total Answered - Total number of answered calls
Answer Machines - Total number of calls connected to an answer machine
Total Calls - Total number of calls made
Total Completes - Total number of completed records from a campaign
Dead Lines - Total number of deadlines from a campaign
Total DMCs - Total number or decision making contacts that were contacted
Inbound Abandons - Total number of inbound calls which were abandoned
Manual Dials & TPTs - Total number of manual calls or third party transfer calls made
Outbound Abandons - Total number of outbound calls which were abandoned
Total Sales - Total number of sales from a campaign
Uncontacted - Total number of records that were uncontacted
Display data in a table - Deep dive into your reports and view your data in columns.
Export – Retrieve selected call reports in PDF, XLS and CSV format. All reports are printable by clicking Print report button.