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ContactNow: When do I start getting charged for calls?
8x8 Support

ContactNow: When do I start getting charged for calls?

Question

At what point do I start getting charged for my inbound and outbound calls?

Applies To

  • ContactNow
  • Billing
  • Call costs

Answer

Outbound

At the point of a connection being made is when call costs will be incurred. This means that ring time will not be billed.

A connection refers to either a human or machine picking up the call. For example, when an Answer Machine is hit by the call, following lengthily ring time, this will count as a connection.

Inbound

Similar to Outbound calling, when a connection is established the call is charged from that point onwards. A queuing inbound call will not incur any costs until an Agent has answered or an Answer Machine service takes the call (for example, after 2 minutes and 30 seconds of queuing a call hits an Answer Machine message and takes a recorded audio message for agents to listen back to).

Please note: If you have set up an IVR, costs may vary even during the queuing process.