Why is "Add" button missing from Agents, Teams & Queues page?
ContactNow, Agents, Teams & Queues, Add
Customers who have purchased X8 licenses for ContactNow will come across the scenario where the "Add" button is missing from Agents, Teams & Queues page, and this would indicate you have run out of X8 licenses.
The way system works is: agents can be added based on the number of available licenses, one license per agent.
Therefore, the resolution would be to acquire more licenses.