The ContactNow outbound queue is dialing slowly and agents are sitting idle between calls.
ContactNow dialer, agents, campaign, outbound, queues.
Assigning additional agents to the outbound queue will increase the dialing frequency.
We recommend adjusting the following settings within the Outbound Queue:
The Outbound Queue settings have not been optimized.
Utilize ContactNow Analytics - Calls (Record Search) to determine the frequency of the dialer.