Customers have reported that sometimes after a call is connected they can hear the hold music.
Changing the settings in the soft phone will usually fix this issue.
- Go to X-lite.
- Click on Account Details.
- Add the SIP IP address "220.127.116.11" instead of "sip.easycontactnow.com".
Have the affected agent connect to the dialer again. When the agent is back onto the dialer using the X-Lite softphone, the agent will be able to make a successful call that wont have the hold music playing before the call was connected.
Using an IP Network (like the internet) to conduct a voice conversation (VoIP) is becoming easier and easier for people to do. It can, however, also be challenging - with voice quality issues, the inability to hear and communicate, delays and other problems if DNS issues are present on the network - maybe your internet provider or maybe some other component between you and the called party.
Often Windows DNS will do this for you automatically (it is a checkbox that is checked by default) but if it is not done, it should be brought up manually for the most stable network results.
A Domain Name System (DNS) resolver, more commonly referred to as a “DNS lookup” tool, resolves an individual host name to an IP address which can fix Audio issues.