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ContactNow: Dataset Management Not Showing Accurate Data
8x8 Support

ContactNow: Dataset Management Not Showing Accurate Data

Symptom

If via Dataset Management you are obtaining different results for the current datasets than the ones you see via Status report, it can only mean one thing: the dataset you are using is not synchronized.

 

 

Applies To

ContactNow, Status, Dataset Management

Solution

If you have uncertainties about the authenticity of the data shown on Dataset Management, what we advise is to change the status of the Dataset to HOLD and back to LIVE again.

It can easily be done by going through Data > Dataset Management > Edit the dataset in question:

This way the cache memory will be refreshed for Datasets on our system and the statistics will be up-to-date.

Example of a scenario where the fix can be applied:

1. via Dataset Management I see there are 61 available records for calling

2. via Wallboard / Status report, by clicking on the agent that is currently handling these automatic calls, I see 87 available records:

 

 

 

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