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ContactNow: Removed Agents Showing On Analytics
8x8 Support

ContactNow: Removed Agents Showing On Analytics

Objective

This guide provides more information on why if you delete an agent is still showing up on all Analytics.

Applies To

ContactNow, Agents, Analytics

Procedure

If you have removed one or more agents, but using the reports you can still see the analytics for them and wondering why, there is no need to worry. For auditing purposes, they will continue to appear and by doing so you will always have records on how money was spent on your contact centre account.

Currently, a workaround we are able to provide is to filter the data by agents, as seen in the following image:

 

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