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ContactNow: "You Have Lost Internet Connection" Error
8x8 Support

ContactNow: "You Have Lost Internet Connection" Error

Symptom

ContactNow presents the error: "You Have Lost Internet Connection".

Applies To

  • ContactNow

Resolution

Clear browsing data/cache.

Chrome

  1. Open Settings.
  2. Click Advanced > Privacy and Security.
  3. Click Clear browsing data.

Firefox

  1. Open Settings.
  2. Click Preferences Privacy & Security.
  3. Click Clear Data.

Edge

 

  1. Open Settings.
  2. Click Clear browsing data Choose what to clear.
  3. Select the checkbox next to each data type you’d like to clear, and then click Clear.

Safari

  1. Click Safari > Preferences.
  2. Navigate to Privacy.
  3. Click Manage Website Data > Remove All.

Cause

If the internet connection is stable and there is no extension that is causing issues, it may be a corrupted cache of data. Clearing it should resolve the issue.

Additional Information

Another easy and fast method of determining the root of the issue is quickly switching to another browser, which can help identify whether or not the browser itself is doing something to slow down the network.

 

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