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Unable to Disposition a Record for a Call That Has Ended
8x8 Support

Unable to Disposition a Record for a Call That Has Ended

Symptom

After I've ended a call, I'm unable to disposition it.

Applies To

ContactNow, Calls

Resolution

You'll need to top up your account as the balance is below £1.00.

If the balance on your ContactNow account balance is below the £1.00 threshold the system will prevent all incoming and outbound calls, which will also affect Agents attempting to disposition a record. If this is the case, your balance may look like this:

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As an Admin, you can view your balance in the top right of any page. Click Top Up to apply balance to your account.

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