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Adjust the Time Before a Call Goes to Voicemail
8x8 Support

Adjust the Time Before a Call Goes to Voicemail


To adjust the amount of time before an inbound call is forced to voicemail.

Applies To

  • Virtual Contact Center
  • Configuration Manager
  • Inbound Phone Queues


  1. Log into Virtual Contact Center Configuration Manager.
  2. Select Queues/Skills, the Queue List is displayed.
  3. Select the desire Queue > click the Edit icon [looks like a pencil].
  4. Select the Voice Mail tab.
  5. Check the box for Enable Voice Mail.
  6. Adjust the setting Force voice mail after.clipboard_e462608b75abaac96dc2e7d114c23f67b.png
  7. Optionally, you can add a custom voice mail invitation audio message.
  8. Adjust the setting Route Voice Mail to queue to your VCC voice mail queue.
  9. Click Save.

Additional Information

For the required audio message format, see: What is the required audio file format?


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