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Agent Not Displaying In Virtual Contact Center Configuration Manager
8x8 Support

Agent Not Displaying In Virtual Contact Center Configuration Manager

Symptom

A user in Account Manager has been made a Virtual Contact Center (VCC) Agent, but they do not show up in VCC Configuration Manager.

Applies To

  • Virtual Contact Center
  • Configuration Manager
  • Account Manager

Resolution

  1. Log in to Account Manager.
  2. Click Accounts.
  3. Click User Profiles.
  4. Click Edit.  
  5. Remove the check for VCC Agent.
    vcc_agent_AM.png
  6. Click Save.
  7. Click Edit for the same user.
  8. Re-check the box for VCC Agent.
  9. Click Save.
  10. Log out of Virtual Contact Center Configuration Manager and log back in. 

The user is now visible in VCC CM.