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Agents Unable To View All VCC Queues
8x8 Support

Agents Unable To View All VCC Queues


VCC agents are unable to view all queues in the Agent GUI.

Applies To

VCC Agents


Assign VCC agent to intended queues:

  1. Log into VCC Configuration Manager
  2. Select Agents/Users menu.
  3. Edit VCC Agent.
  4. Select 'Queues' tab.
  5. Select 'Assigned' checkbox.
  6. Save changes.





Agent is not assigned to intended queues within the VCC Agent Profile.

Additional Information

Note: Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.

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