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Average Time To Answer Definition
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Average Time To Answer Definition


What is the definition of Average Time to Answer?

Applies To

VCC Business Intelligence Report


Average Time To Answer is the average time callers are waiting in the queue before connected with an agent.

The 'AVG Time To Answer' values are in Hours, Minutes, and Seconds:  'hh:mm:ss'

Additional Information

Refer to Virtual Contact Center Analytics User Help for additional information.

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