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Bulk Deleting Emails for a Virtual Contact Center Email Queue
8x8 Support

Bulk Deleting Emails for a Virtual Contact Center Email Queue

Objective

To delete emails in bulk on Virtual Contact Center Configuration Manager.

Applies To

  • Virtual Contact Center (VCC)
  • Configuration Manager
  • Emails

Procedure

  1. Navigate to VCC Configuration Manager.
  2. Select a User.
  3. Agent > Edit Agent > General Tab > Enable email pulling.
    clipboard_e99f12023a4c3a167b27a3254b0e558f3.png
  4. After the email pull, log in as the agent.
    • Note: Notice that the number of emails waiting in queue has become a link.
  5. Click on the number to pull up the email list.
  6. Select the desired emails and click Delete.
    clipboard_e4174a4bed1b30ede735d798a6ecbc0f7.png

Additional Information

You might want to delete emails because you've reached maximum VCC email queue capacity or spam emails are entering the email queue.