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Can't Play Audio File for Special Event in Virtual Contact Center Schedule
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Can't Play Audio File for Special Event in Virtual Contact Center Schedule

Symptom

Trying to play an Audio File for a Special Event in the Schedule, but only choices #1 to #6 are shown, with no option to play an Audio File.

Applies To

  • Virtual Contact Center
  • Schedules
  • Scripts

Resolution

The Audio File play needs to be added to the inbound phone Script.

  1. Log in to Virtual Contact Center Configuration Manager. 
  2. Click Scripts 
  3. Navigate to the inbound phone Script.
  4. Click Edit (pencil icon).
  5. Under the Schedule object, collapse the Open parameter.
    • Parameters #1 through #6 are visible.
  6. Select a parameter #x that is not being used > click Add.
  7. Create the Play object and select the desired Audio File.
  8. Click Save.
  9. Select Home > Schedules.
  10. Open the Schedule.
  11. Navigate to the Special Event.
  12. Click Open drop down list.
  13. Select the Choice that matches the #x from the Script.
  14. Click Save

 

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