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Can Chat Offer Canned Answers Before Initiating Chat Session?
8x8 Support

Can Chat Offer Canned Answers Before Initiating Chat Session?

Applies To

  • Virtual Contact Center (VCC)
  • Chat Design
  • Chat Script

Answer

Unfortunately, the VCC Chat Script is not able to offer other webpages to customers. An example of this would be a list of frequently asked questions but a web developer would need to create their own web page to offer the list of FAQs when a customer requests a chat.

 

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