When your customers are at your website and they request a chat session, you want to offer your customers possible answers to their question before initiating an actual chat session. Perhaps like a list of frequently asked questions.
Virtual Contact Center Chat Design and Chat Script.
Unfortunately, the VCC Chat Script is not able to offer other webpages to customers.
Your web developer would need to create your own web page to offer the list of FAQs when a customer requests a chat.