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Can I Block IP Addresses for Spam Virtual Contact Center Chats?
8x8 Support

Can I Block IP Addresses for Spam Virtual Contact Center Chats?

Applies To

  • Virtual Contact Center
  • Agents
  • Chat Queue

Answer 

There is no option at this time to block chat sessions based on IP addresses. Please check if you can set up a pre-chat form to ask for a valid pin number or case number. Your website can make some validation for customers information before presenting them the chat icon.  

 

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