When attempting to delete a Virtual Contact Center (VCC) agent/user from VCC Configuration Manager, the following error appears: "The Agent cannot be deleted."
- Virtual Contact Center
- Log in to VCC Configuration Manager.
- Click Agents.
- Click Edit (pencil icon).
- Select Queues tab.
- Remove Agent/User from all assigned queues.
- Save changes.
The Agent/User can now be deleted from the Agent list.
The agent/user had not been removed from all assigned queues.