To change post-processing timeout for a Virtual Contact Center (VCC) agent.
This allows how much time Virtual Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.
- Virtual Contact Center
- Log into VCC Configuration Manager.
- Click Queues/Skills.
- Click Edit (pencil icon).
- Select dropdown for Post-processing timeout.
- Adjust to necessary time.
- Click Save.