To change post-processing timeout for an 8x8 Contact Center agent.
This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.
- 8x8 Contact Center
- Log into Contact Center Configuration Manager.
- Click Queues/Skills.
- Click Edit (pencil icon).
- Select dropdown for Post-processing timeout.
- Adjust to the necessary time.
- Click Save.
If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.