How to Change Post-Processing Timeout for the Agent

Objective

To change post-processing timeout for an 8x8 Contact Center agent. 

This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.

Applies To

• 8x8 Contact Center
• Agent
• Administrator

Procedure

1. Log into Contact Center Configuration Manager.
2. Click Queues/Skills. 
3. Click Edit (pencil icon). 
4. Select dropdown for Post-processing timeout.
   
5. Adjust to the necessary time.
6. Click Save. 

If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.