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Change Post-Processing Timeout for Virtual Contact Center Agent
8x8 Support

Change Post-Processing Timeout for Virtual Contact Center Agent

Objective

To change post-processing timeout for an 8x8 Contact Center agent. 

This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.

Applies To

  • 8x8 Contact Center
  • Agent
  • Administrator

Procedure

  1. Log into Contact Center Configuration Manager.
  2. Click Queues/Skills
  3. Click Edit (pencil icon). 
  4. Select dropdown for Post-processing timeout.
    PostProcessingTimeout.JPG
  5. Adjust to the necessary time.
  6. Click Save. 

If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.