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Concurrent License Limit Is Incorrect
8x8 Support

Concurrent License Limit Is Incorrect

Symptom

Your agents are attempting to log into VCC Agent, and receive the message, "Maximum Concurrent Log Ins Reached".

You have already checked for agents who are logged in but not working.

In your 8x8 Configuration Manager you see you have more VCC licenses.

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But in the VCC Configuration Manager > Profile, you see less in the Concurrent Access Limit.

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Applies To

  • Virtual Contact Center Configuration Manager and 8x8 VO Configuration Manager.

Resolution

Please create a case with 8x8 Technical Support.

Cause

You have added additional VCC licenses after your initial deployment.

 

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