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Error when access to API for Reporting
8x8 Support

Error when access to API for Reporting

Symptom

When a developer attempts to access the Virtual Contact Center Statistics Reporting API, they receive an error:

"The server vcc-na4.8x8.com is asking for our user name and password. The server reports that it is from Spring Security Application."

Applies To

  • Virtual Contact Center
  • Statistics Reporting API

Resolution

Replace “vcc-na4” in the URL with the customer’s 8x8 tenant’s cluster - “vcc-naX”  where X is the customer’s cluster number. For example: http://vcc-naX.8x8.com/api/stats/agents/

Cause

The sample server is being used instead of the user's tenant cluster.

Additional Information

The server listed in the documentation is a sample. The user should enter their own tenant cluster information.

 

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