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Forward Calls within VCC
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Forward Calls within VCC


How to Forward Calls within Virtual Contact Center.

Applies To

Virtual Contact Center Configuration Manager


Forwarding calls within VCC can be done from 2 locations in the Configuration Manager.

Call forwarding can be configured in the Queue Properties:

  1. Edit the Queue/Skill.
  2. Select checkbox "Transfer Incoming Calls to."
  3. Enter the phone number.
  4. Save changes

Or call forwarding can be configured within the script:

  1. Edit the Script.
  2. Add a "Forward to External Number" object.
  3. Enter the phone number.
  4. Select OK.
  5. Save changes.

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