How To Forward Calls Within 8x8 Contact Center
Objective
To forward calls from a queue within 8x8 Contact Center.
Applies To
- Virtual Contact Center
- Contact Center Configuration Manager
Procedure
Follow the steps below for Forwarding calls within a queue:
- Log in to Contact Center Configuration Manager.
- Click Queues/Skills.
- Click Edit (pencil icon).
- Select checkbox Transfer Incoming Calls to.
- Enter the phone number.
- Click Save.