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How To Add and Assign Status codes
8x8 Support

How To Add and Assign Status codes

Objective 

To add and assign status codes in Virtual Contact Center Configuration Manager. 

Applies To

  • Virtual Contact Center
  • Configuration Manager 
  • Status Codes

Procedure

  1. Log in to VCC Configuration Manager.
  2. Click Agent Groups
  3. Click Add Agent Group. 
  4. Create the Agent Group. 
  5. In the menu, click Agents.
  6. Click Edit. 
  7. Assign the agent to the new agent group. 
  8. Navigate to Status Codes > Agent Status > Status Code Lists.
  9. Click +Add.
  10. Create a Status Code List with a name that matches with the Agent Group name you intend to assign the Status Codes.
  11. Make sure the Active box is checked.
  12. Click Save.
  13. Navigate to the Codes tab.
  14. Click +Add to add the desired Status Codes.
  15. Click Save.
  16. Select the Assignments tab.
  17. Check the box for the Agent Group.
  18. Click Save.

 

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