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How do I setup email notification for Virtual Contact Center voicemail queue?
8x8 Support

How do I setup email notification for Virtual Contact Center voicemail queue?

Objective 

To setup email notification for voicemail queue.

Applies To

  • Virtual Contact Center
  • Voicemail Queue

Procedure

Email notifications can be enabled through the IVR tab or the Notification tab. 

IVR  

  1. Log in to Virtual Contact Center Configuration Manager. 
  2. Click Queues/Skills.
  3. Click Edit (pencil icon) for a voicemail queue. 
  4. Navigate to the IVR Tab.
  5. Toggle the checkbox for to agent email address. 
     
  6. Click Save. 

Notification 

  1. Log in to Virtual Contact Center Configuration Manager. 
  2. Click Queues/Skills.
  3. Click Edit (pencil icon) for a voicemail queue. 
  4. Navigate to the Notification tab. 
  5. Toggle the checkbox for Enabled
  6. Enter the email address. 
  7. Click Save.