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How do I use iTunes to play call recordings?
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How do I use iTunes to play call recordings?

Objective

To change the default audio file player in Windows and macOS from the default program to iTunes.  

Applies To 

  • Virtual Contact Center
  • iTunes
  • Call recordings

Procedure

If on a PC, Windows Media Player will likely be the default audio player for your files. You will need to set iTunes as the default program to allow it to play them automatically, each time you open an audio file.

Windows 

  1. Open iTunes and click on Edit.
  2. Select Preferences.
  3. Check the Use iTunes as the default player for audio files box.

MacOS

  1. Right-click the audio file. 
  2. Select Open With > Other.
  3. Scroll to iTunes. 
  4. Check the Always Open With box.
    Screen Shot 2019-09-11 at 12.35.28 PM.png
  5. Click Open