How to Add a Play Object in an 8x8 Contact Center Script
Objective
To add a play object in an 8x8 Contact Center Script.
Applies To
- 8x8 Contact Center
- Contact Center Configuration Manager
Procedure
- Log in to Contact Center Configuration Manager.
- Click Scripts.
- Click Edit (pencil icon).
- Click the Script tab.
- Click add to the portion of the script that the object is needed.
- Select Play from the drop-down menu.
- Fill in the required fields:
- Object tag
- Audio file
- Playback options:
- Click OK.
- Click Save.