How to change the Dial Plan for a VCC user
- Virtual Contact Center
- VCC Configuration Manager
- From the VCC Configuration Manager, open Users.
- Click to edit an user's account.
- Navigate to Phone > Outbound Calling > Dial Plan
Choose a Dial Plan to translate outbound dialing numbers. Select from the International Numbering Plan, North American Numbering Plan, or any custom plan defined for the tenant.
4. Click Save.